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Speaker Henco Cronje:
Home service Account Executive
Henco works with trade business owners who are juggling the day-to-day demands of running a business.
He spends his time talking to owners about the real challenges - leads being missed, admin piling up, keeping good people and marketing spend that's hard to measure. His focus is on helping businesses use AI practically, so their teams can get back to what actually matters: building relationships, solving problems, and delivering great work.
Brought to you by: Podium
About this Webinar
In residential HVAC, the business that replies first usually wins the job. But between busy days on jobs, after-hours enquiries, missed calls, and follow-ups that never happen, too many leads quietly disappear before a conversation even starts.
This webinar, presented by Podium in partnership with AIRAH, looks at where the gaps in customer communication are costing heating and cooling businesses leads, bookings and hard-won reputation - and how AI tools like Gary are helping teams plug those gaps without adding headcount. Gary isn't about replacing your people; it's about making sure no call, text, or web enquiry ever goes unanswered while your team focuses on doing what they do best.
This session will
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- Know exactly where you're losing leads -- Walk away with a clear picture of the communication gaps that are costing your heating and cooling business jobs, so you know where to focus first.
- See AI in action for a trade business -- Get a practical look at how tools like Gary work across calls, texts, and web enquiries in a real HVAC context.
- Protect your schedule and your reputation -- Learn how automated follow-ups and instant responses keep customers engaged, reduce forgotten appointments, and stop jobs falling through the cracks before they've even begun.
Note: Access instructions will be sent to registered individuals two (2) hours before the webinar. AIRAH sessions are free for AIRAH members to attend – please log in to your AIRAH member account prior to registering. For non-members, there is a small registration fee (unless otherwise noted). Payment by non-members must be made prior to being sent access instructions.